Valliappan Raju, Assoc. Prof. Dr., Dr. Siew Poh Phung, and Prof. Dr. Ramanathan Kalimuthu. “Identifying Elements to Implement E-­‐Governance: Role of Organizational Readiness, Authority Readiness, Customer Readiness, Competency Readiness and Technology Readiness”. International Journal of Engineering and Technology 8, no. 1.10 (March 1, 2019): 172–175. Accessed August 17, 2025. https://mail.sciencepubco.com/index.php/IJET/article/view/28383.