Communication and Service Quality in Public Sector: an Ethnographic Study of a State Court of Justice in Jakarta
DOI:
https://doi.org/10.14419/ijet.v7i3.25.17553Keywords:
ethnography, district court, communication, service.Abstract
The purpose of this study is to describe the ethnography of a district court in Jakarta in terms of communication and service quality. This study was conducted to answer two basic questions: how is communication applied in a district court and how is the quality of service in a district court in Jakarta. This research uses qualitative method with ethnographical approach. Researchers conduct in-depth interviews, participant observation, and documents. The results of this study indicate that the communication and quality of services implemented do not meet the Minimum Standards of Judicial Services.Â
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Received date: August 14, 2018
Accepted date: August 14, 2018