Implementing The Total Quality Management (TQM) Model in Healthcare Institutions

Authors

  • Dr.V. Aruna

    Assistant Professor, Department of Management Studies, St. Joseph’s Institute of Technology, OMR, Chennai, India

  • Dr. Anandhi Damodaraswamy

    Assistant Professor, Department of Commerce with Computer Applications, PSG College of Arts & Science, Coimbatore, Tamil Nadu, India

  • Dr.M. Rajapriya

    MBA., M.Phil, PhD., Assistant Professor, Department of Management Studies, Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science and Technology, Avadi, Chennai, Tamil Nadu, India

  • Dr. Ravinder Sharma

    Assistant Professor, Department of Management, Kalinga University, Raipur, India

How to Cite

Aruna , D. ., Damodaraswamy , D. A. ., Rajapriya , D. ., & Sharma, D. R. . . (2025). Implementing The Total Quality Management (TQM) Model in Healthcare Institutions. International Journal of Accounting and Economics Studies, 12(SI-1), 132-136. https://doi.org/10.14419/jkq34x52

Received date: May 15, 2025

Accepted date: June 7, 2025

Published date: August 28, 2025

DOI:

https://doi.org/10.14419/jkq34x52

Keywords:

Total Quality Management (TQM); Healthcare Institutions; Patient Satisfaction; Continuous Improvement; Process Optimization; Quality Healthcare; Leadership Commitment; Operational Efficiency; Healthcare Performance; Employee Involvement.

Abstract

Total Quality Management (TQM) is a systematic approach aimed at enhancing healthcare service quality by fostering a culture of continuous improvement, patient-centered care, and operational efficiency. The authors examine the application of the TQM model in health care organizations and how it affects the delivery of services, as well as patients' satisfaction and hospital performance. The critical components of TQM, including the demand for leadership commitment, employee participation, process efficiency, and decisions based on statistical analysis, are reviewed. Concerns in TQM implementation emphasized in the study included a lack of resources, resistance to change, and the need for training programs. What the studies demonstrate is that when Total Quality Management becomes successfully interspersed with healthcare, patients benefit, costs decrease, and healthcare efficiency increases. The study concludes with a few more critical directions for health care organizations to take. It should incorporate best practices of Total Quality Management, so it becomes better and better at managing quality from year to year.

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How to Cite

Aruna , D. ., Damodaraswamy , D. A. ., Rajapriya , D. ., & Sharma, D. R. . . (2025). Implementing The Total Quality Management (TQM) Model in Healthcare Institutions. International Journal of Accounting and Economics Studies, 12(SI-1), 132-136. https://doi.org/10.14419/jkq34x52

Received date: May 15, 2025

Accepted date: June 7, 2025

Published date: August 28, 2025